Refund Policy:
- Customers can receive a refund if the product is damaged during delivery or has defects
- Customers can receive a refund full refund if they are not happy with the product (clients are responsible for paying return shipping).
- Clients must request a refund in writing within 14 days of receiving the product
Delivery Policy:
US customers
- Customers are notified within four business days of when our product is received and inventoried into our main location
- Goods are shipped from our office location in the Chicago Illinois
- Goods are shipped within five days of receiving payment in full for the product and shipping fee’s
International customers
- Customers are notified within four business days of when our product is received and inventoried into our main location
- Goods are shipped from our main location in Chicago Illinois or China (varies, based on location of customer)
- Goods are shipped within five hours of receiving payment in full for the product and shipping fee’s
Return Policy:
- Customers can return products and receive a full refund if they are not happy with the product (clients are responsible for paying return shipping).
- Clients must request a refund in writing within 14 days of receiving the product
Cancellation Policy:
- Customers can cancel orders paid in full within 30 days to receive a full refund
- Customers purchasing using a payment plan have seven days to cancel their order to receive a full refund, after seven days the first payment is non-refundable.
- Clients can cancel with-in 60 days and receive a full refund minus the initial deposit
